FAQs

If you are experiencing a medical emergency, please call 911.

Registration: Contact us at the number below. Answering service will complete the registration process and collect a $25 booking fee. This fee holds your appointment and is applied to your order.

Completing Paperwork: It’s essential to complete your visit paperwork before your appointment. Failure to do so may result in losing your appointment slot. During your first visit, you’ll need to provide information on your past medical, surgical, family, social history, and medications. Subsequently, this information will be saved for future visits.

Virtual Visit: You will be seen virtually through the HIPAA-compliant platform Doxy.Me. During this visit, the patient must be physically located in the State of Maryland.

Pay: Upon completion, you’ll receive the invoice to pay.

Medication Ordered: Once payment is received, your medications will be ordered and should arrive to you within 7 days.

Start Injection: To start your weight loss journey, you will draw up the medication and inject yourself once weekly. Focus on hydration, protein consumption, and exercise to maximize results. You should look for 1-2 lbs of weight loss per week during the losing phase.

Communication: Keep in touch with me via EMR messaging or texting. Part of our weight loss program is timely access to your clinician.

Achieve Maintenance: Once we receive your goal, we can adjust medication slowly to see tolerance and if there is a return of appetite. Most people stay on medication for a minimum of 3 to 5 years to achieve long-lasting results. However, if return of hunger, one can stay on these medications for a lifetime.

• Virtual medical weight loss (compound GLP-1, compound GIP, B12-MIC injections, oral GLP-1, phentermine, metformin)

• Virtual urgent/minor care

Medicare imposes strict guidelines for provider enrollment. Currently, we are enrolled at another facility, and due to the direct-pay model, we are not permitted to accept payments from Medicare patients.

However, we are still able to provide weight loss membership to Medicare patients, as these are not considered Medicare-covered services.

The direct-pay model of healthcare eliminates the reliance on health insurance for accessing services. By choosing Revive Medical Wellness & Aesthetics by Express Medical Care, you have the freedom to select your provider without being restricted by “in-network” guidelines.

If you prefer to utilize your insurance coverage, you can request an insurance superbill at the end of your visit. This superbill serves as a detailed receipt of all services provided during your visit. You can then submit the superbill to your insurance provider for reimbursement.

For instance, if you receive an acute visit for which you pay $75, your total charge to Revive Medical Wellness & Aesthetics by Express Medical Care is $75. This typically corresponds to billing codes 99203 or 99213, which CMS recommends reimbursements of $109.69 or $89.39, respectively, along with additional charges for facility fees and on-site testing costs.

Commercial insurance plans may have different reimbursement agreements, usually higher than CMS guidelines.

This process ensures that you have the flexibility to choose your healthcare provider while still having the option to utilize your insurance benefits if desired.

Submitting to your insurance company varies depending on the provider. Generally, you’ll need to log into your account on your insurance company’s website (e.g., Aetna, Blue Cross Blue Shield, Cigna) and initiate an out-of-network provider claim.

You’ll typically be asked to provide the office visit note and superbill/ICD-10 Invoice, which contains Revive Medical Wellness & Aesthetics by Express Medical Care’s information. Please note that while Revive Medical Wellness & Aesthetics by Express Medical Care cannot guarantee reimbursement from your insurance provider, we will provide the necessary documentation for your claim.

It’s important to understand that the responsibility for providing the required information to your insurance company lies solely with you as the patient. We will not engage in further communication with your insurance company regarding your claim.

We ensure you are fully informed about administering your medication through:

• Clinician Consultation: Your provider will explain the dosage, frequency, purpose, and potential side effects of the medication.

• Written Instructions: Detailed instructions from the pharmacy will cover dosage, storage, administration, and potential side effects.

• Ongoing Support: Contact information for your provider and the pharmacy is available for any questions.

Please review the materials provided with each prescription refill for the most up-to-date guidance.

Unfortunately, we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription or delivered it by mistake, contact us.

Contact Strive Pharmacy at https://www.strivepharmacy.com/

Per Strive's website, "Every ingredient we use comes from FDA-registered facilities... Our GLP-1 ingredients are sourced exclusively from FDA-official "GLP-1 Green List" facilities, ensuring they are legitimate, compliant, and authentic."